RETURNS & EXCHANGES
Mamono World Refund Policy
At Mamono World, we are dedicated to providing our customers with a unique and enjoyable shopping experience. To maintain transparency and clarity in our business operations, we have established the following policy regarding all sales being final:
1. All Sales Are Final:
• At Mamono World, all sales are final. Once a purchase is made and the transaction is completed, it cannot be reversed, canceled, refunded, or exchanged, except under exceptional circumstances outlined below.
2. Exceptional Circumstances:
• We understand that situations may arise where exceptions to this policy are necessary. Exceptional circumstances may include, but are not limited to, receiving a damaged or defective product, receiving the wrong item, or experiencing an error on our part.
3. Damaged or Defective Products:
• If you receive a product from Mamono World that is damaged or defective, please contact our customer support team within 7 days of receiving the item. We will work with you to provide a suitable resolution, which may include a replacement or a refund.
4. Incorrect Items:
• If you receive an item that differs from what you ordered, please contact our customer support team within 7 days of receiving the item. We will assist you in rectifying the situation by providing the correct item or issuing a refund.
5. Returns and Refunds:
• With the exceptions mentioned above, Mamono World does not accept returns or provide refunds for any other reasons. Please make sure to carefully review your order before finalizing your purchase to ensure it meets your requirements.
6. Product Descriptions:
• We make every effort to provide accurate product descriptions, images, and specifications on our website. However, please be aware that variations may occur, and colors or sizes may appear differently on your screen. If you have any questions or concerns about a product, feel free to reach out to our customer support team for clarification.
7. Contacting Customer Support:
• If you encounter any issues with your order or have questions about our All Sales Final Policy, please don’t hesitate to contact our customer support team. We are here to assist you with any inquiries or concerns you may have. All orders should include an email you can reach out to.
8. Policy Revisions:
• Mamono World reserves the right to update or modify this All Sales Final Policy at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically for updates.
We appreciate your understanding and cooperation in adhering to our All Sales Final Policy. At Mamono World, we strive to offer high-quality products and exceptional customer service. If you require any assistance or have questions about this policy, please feel free to contact our customer support team via email or Instagram DMs.