Policies

All sales final - no returns or exchanges. Due to the exclusive nature of the merchandise, all sales are final. Please check that your chosen product sizing, shipping address, and billing address that you are submitting is correct as it cannot be modified or changed. As orders cannot be modified, they can only be cancelled if there are critical errors in your order. Stock is not available for size corrections and/or exchanges. If your item arrived damaged, please contact MamonoWorld through Instagram or Gmail.

 

SHIPPING

Once your order is shipped, you will receive a tracking number via email. Most orders will ship within 1 to 5 business days after your order is received unless order has  a pre order item. Most pre orders take 4 to 6 weeks to ship. Business days are Monday - Friday, excluding USA Federal holidays.

 

INTERNATIONAL SHIPPING / CUSTOMS

You are responsible for all duties and taxes on your order. If you refuse a shipment from Mamono World, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Mamono World. This amount will be deducted from your merchandise store credit. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be issued a credit.

 

INVALID OR INSUFFICIENT ADDRESS

If your items are returned because of an invalid or insufficient address we will have to charge you to reship your package. If you do not want your package to be reshipped, you will be issued a store credit for the order total, and the shipping amount will be deducted from your store credit amount.

 

LOST PACKAGES

We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to the courier (USPS, UPS, FEDEX, or DHL) to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.

 

COOKIES

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Mamono World Customer Information Responsibility Policy

 

At Mamono World, we are committed to providing our customers with a seamless and convenient shopping experience. To ensure the accuracy of your orders and the satisfaction of your purchases, we have implemented the following policy regarding customer responsibility for inputting correct information, given that all sales are final:

 

SALES POLICIES 

1. Customer Responsibility for Information Accuracy:

• When placing an order on Mamono World, it is the customer’s responsibility to provide accurate and up-to-date information. This includes, but is not limited to, shipping address, billing information, contact details, and product specifications.

 

2. Review of Order Details:

• Before finalizing your order, we encourage customers to thoroughly review all the details provided during the checkout process. This includes confirming product quantities, sizes, colors, and shipping addresses.

 

3. All Sales Are Final:

• Please be aware that all sales made on Mamono World are final. We do not offer refunds, returns, or exchanges unless the product received is damaged or defective upon arrival.

 

4. Address Accuracy:

• Inaccurate or incomplete shipping addresses can result in delivery delays or misdeliveries. Customers are advised to double-check the accuracy of their shipping address, including postal codes, to ensure prompt and successful delivery.

 

5. Contact Information:

• Providing a valid and functioning email address and phone number is essential for order communication and updates. Customers should ensure that these contact details are current and accessible.

 

6. Liability for Incorrect Information:

• Mamono World cannot be held responsible for any issues arising from incorrect information provided by the customer. This includes, but is not limited to, delivery failures, lost packages, or shipping delays.

 

7. Customer Support:

• If you realize that you have entered incorrect information or need to make changes to your order shortly after placing it, please contact our customer support team at Mamono World as soon as possible. While we will do our best to assist you, we cannot guarantee modifications once an order is processed.

 

8. Data Privacy and Security:

• We take the security and privacy of your information seriously. Please refer to our Privacy Policy to understand how your data is handled and protected.

By shopping on Mamono World, you acknowledge and accept the responsibility for providing accurate information during the checkout process. We appreciate your cooperation in ensuring a smooth and error-free shopping experience.

If you have any questions or concerns about this policy, please don’t hesitate to contact our customer support team at Mamono World.

Mamono World reserves the right to update or modify this policy at any time. Please review it periodically for any changes.